Privacy Policy

Collection of Personal Information

We collect personal information only when it is reasonably necessary for us to deliver our services. This may include when you:

• Become a client of Dongara Property Team;
• Enter into a rental agreement on a property we manage;
• Make an enquiry about our services;
• Request to receive property updates;
• Apply for a position with us;
• Visit our website.

You are not obliged to provide personal information; however, without it we may not be able to provide certain services.

Use of Personal Information

Your personal information is used only for the primary purpose for which it was collected. It may also be used for a directly related secondary purpose if:

• You have consented;
• There is reasonable cause to communicate with you; or
• We are required by law to do so.

You will always have the option to opt out of receiving promotional material.

Disclosure of Personal Information

We do not rent, sell, or trade your personal information. It is only disclosed to third parties where:

• It is expected and required to complete a necessary transaction (e.g. providing information to a settlement agent);
• You have given consent; or
• We are required by law.

We do not send personal information overseas unless you have provided written consent.

Data Security

Dongara Property Team takes reasonable steps to protect personal information from misuse, loss, and unauthorised access.

• All computer systems are password-protected.
• Staff are trained and inducted in privacy practices.
• Access to information is restricted to authorised personnel only.

Access and Correction

You have the right to access and amend your personal information, subject to legal exceptions.

• Requests must be verified to confirm identity.
• All requests will be dealt with promptly and confidentially.
• We aim to action any corrections in a timely manner.

Anonymity

Where practicable, you may interact with us anonymously or under a pseudonym.

Sensitive Information

We do not collect sensitive information (such as health, religion, or political views) unless:

• Required by law; or
• Necessary for the establishment, exercise, or defence of a legal claim.

Internet Privacy

When interacting online:

• Our website uses “cookies” to track visitor traffic and deliver tailored content.
• Sensitive information submitted online is protected by encryption.
• Social media platforms used by Dongara Property Team have their own privacy policies – we recommend caution when sharing information on public platforms.
• Our website may contain links to third-party sites; these are not covered by our Privacy Policy.

Complaints

If you have a privacy concern, please contact:

The Licensee

Jillena Horton
Dongara Property Team
Shop 8, 33 Moreton Terrace
Dongara WA 6525
Phone: (08) 6285 8111
Email: office@dongarapropertyteam.com.au

If a complaint cannot be resolved, you may refer it to:

The Office of the Federal Privacy Commissioner
Phone: 1300 363 992
Web: www.privacy.gov.au
Mail: GPO Box 5218, Sydney NSW 1042